If for any reason the customer is not satisfied with the purchase, the items can be returned, in the same conditions in which it has been received, to change the items, to have a discount coupon, or refund within no more than 10 days from the date of the delivery of the same items.
In case of request for refund, 5Euro will be deducted from the amount of the order.
To request the return authorization, it is necessary to enter the "contact us" section on our website, indicating the order number and a reason.
Once the procedure is completed, our customer service will send a confirmation by e-mail indicating all the return procedures
The shipping will be free in Italy if:
a) the customer have to use the courier that Lordluxurystore will specify
b) the ordered items must be unworn , undamaged and unused, with all tags attached and the original packaging included
3. In all other cases other than point 2, lordluxurystore.com reserves the right to deduct the costs of returning from the refund of the order; shipping costs will always be in charge of the customer
If the items will be damaged, lordluxurystore.com reserves the right to return the order to the customer.
4. The return must be shipped within 10 days from the delivery of the order.
There are 3 types of compensation available:
You can change the article with any other item in our online store, if available; the new requested item can be returned following the same procedure.
As soon as the return is received and processed, a code of the total value of the returned items will be sent to the customer, to be used for next purchases.
The Discount Coupon:
- can be used only once, within 3 months from the date of creation
- can not be combined with other Discount Coupons
- must be used entirely in an order of equal or greater value
- can not be combined with other promotions on the site
In case of request for refund, 5Euro will be withhold from the refund of the order.
The refund will be made as soon as the return will arrive at the lordluxurystore.com stores and after the items will be checked.
For cash payment on delivery the amount reimbursed will be available to customers in about 15 working days, and will only be possible by bank transfer.
For PayPal, credit card or bank transfer payment the amount will be returned using the same method.
The timing does not depend in any way on lordluxurystore.com but on the Credit Institute.
The refund will be issued in the same currency as the original purchase.
TERMS AND CONDITIONS
- Each garment must be returned including all the original labels, packaging and accessories received with the order
- All footwear and accessories must be returned together with their original box, which is considered to all effects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
- Returns must be sent in the lordluxurystore.com box
- Returns authorized by lordluxurystore.com must be sent from the same address where they were delivered; the courier specified by lordluxurystore.com will collect only from the address where the order was delivered.
- lordluxurystore.com reserves the right not to accept returns sent by couriers different from that indicated in the e-mail.
- lordluxurystore.com reserves the right not to accept returns if the delivery involves additional costs for lordluxurystore.com or requires collection at a branch of the courier.
- lordluxurystore.com reserves the right to refuse unauthorized returns or in any case not compliant with all the conditions provided.
- In these cases the items will be returned to the customer to the original shipping address.
All aspects not specifically expressed are submitted to the the European legislation for e-commerce